Customer Service

If you have a question and would like to send us an email, we try to respond to all emails within a few hours (or you can call us at 856-829-3210). Click here to e-mail us

Medical Device Tax
*UPDATE:  The Medical Device Tax was reinstated on January 1, 2018, therefore all items manufactured in-house at J.A.W. Products, Inc. will be charged a 2.3% excise tax.  Items we distribute that qualify for the tax will be based in the price.

Shipping & Delivery
Delivery times are approximate but not guaranteed. You also will receive a delivery confirmation number when you order; please note that the USPS does not track mail through the mailstream, and because of this, you may not be able to "see" where your order is when you check the status. Most orders show up within about 1-5 days, some can take up to 14 days. UPS does offer point to point tracking, so if you choose UPS you will be able to track your order.

We ship Monday through Friday. We try to ship most orders the same day, but please allow 24-72 hours for processing of your order. If there is an item out of stock, we will notify you. If you need your order sent the same day, please place your order and then email us separately using the contact button and we will attempt to get your order out right away, if ordered before 1pm EST.

Privacy & Security

We respect the privacy of our newsletter subscribers and customers. We do not sell, rent, or loan our subscriber or customer lists to third parties for e-mail marketing.

Returns & Replacements
No returns will be accepted without prior authorization so please email us first at or call us at 1-888-221-0671, if you wish to return a product.

Any legitimate returns must be made within 30 days from the date of purchase. We do not refund shipping costs on the return or exchanged items if the return was not a result of our error.Payment, Pricing & PromotionsWe accept Visa, Mastercard, Discover, American Express. Orders placed via credit card will not be charged until your order is shipped. Most orders are shipped the same day, but sometimes there is a 24-72 hour delay. Prices are subject to change without notice.

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Limitation Of Liability
Any use or misuse of any purchase made from is the customer's responsibility. J.A.W. Products, Inc, the owner of, is not responsible for, and will not be liable to you for any claims, causes of action or damages. In purchasing products from, you release and discharge the owner, J.A.W. Products, Inc from any and all claims, causes of action and damages. You further acknowledge that does not guarantee delivery dates.

In no event shall J.A.W. Products, Inc., its subsidiary and parent companies or affiliates be liable for any direct, indirect, incidental, special or consequential damages that result from the use of, or the inability to use, materials, products, or services, or third party materials, products, or services made available through the Service, or any part of the Service, even if is advised beforehand of the possibility of such damages. (Because some states do not allow the exclusion or limitation of certain categories of damages, the above limitation many not apply to you. In such states, the liability of JAWProducts, its subsidiary and parent companies or affiliates is limited to the fullest extent permitted by such state law). You specifically acknowledge and agree that is not liable for any defamatory, offensive or illegal conduct of any user. If you are dissatisfied with any materials, products, or services, or with any of's terms and conditions, your sole and exclusive remedy is to discontinue using the Service.

Keep all products out of reach of children.

Availability of Product

All items are made based on availability of inventory supplies. All efforts are made to have the product on hand, however, we reserve the right to backorder and/or cancel any item deemed necessary. If a product is discontinued, you will be notified by e-mail. We are not responsible for a wrong address so please carefully check the name, address and zip code of the recipient. If a package comes back to us and we have to reship it to you, we will charge the appropriate shipping charges to have it reshipped. Incorrect or incomplete addresses may be assessed a $10 surcharge after delivery if such charges are billed to us through UPS. Shipping and insured charges are nonrefundable.